Shipping
Most of the products will be shipped within 3 business days. For the flower bouquets, we will process the order within 5 business days.
DO YOU SHIP WORLDWIDE ?
Yes, we offer shipping to over 200 countries worldwide.
DO YOU OFFER FREE SHIPPING ?
We provide free shipping on orders over $60 USD. For orders below that amount, a flat rate of $10 will be applied.
HOW LONG DOES SHIPPING TAKE ?
Shipping time varies depending on location. Here are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| Europe, UK | 9-13 Business days |
| Canada, USA, EU | 9-14 Business days |
| Australia, New Zealand | 10-18 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Rest of the world | 15-30 Business days |
*Please note that our processing time is not included.
*For urgent delivery, feel free to contact us via email. We offer expedited shipping that takes only 7 days.
WHAT IS THE RETURN POLICY?
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple 7-day return policy.
Eligibility for Return:
- The item must be unused and in the same condition as when received.
- It must be returned in its original packaging.
- A receipt or proof of purchase is required.
How to Initiate a Return:
- Reach out to our customer service team at info.floralhook@gmail.com.
- Provide your order number, product photos and the reason for the return.
- We’ll send you a return shipping label and further instructions.
Once we receive the returned item, refunds will be processed to the original payment method within 5–7 business days.
Shipping costs are non-refundable. The customer is responsible for return shipping costs unless the item is defective or not correct.