Shipping
Most of the products will be shipped within 3 business days. For the flower bouquets, we will process the order within 5 business days.
DO YOU SHIP WORLDWIDE ?
Yes, we offer shipping to over 200 countries worldwide.
DO YOU OFFER FREE SHIPPING ?
We provide free shipping on orders over $80 USD. For orders below that amount, a flat rate of $10 will be applied. Due to the recent increase in import costs to the U.S., we're sorry to share that we can no longer offer free shipping to the United States.
HOW LONG DOES SHIPPING TAKE ?
Shipping time varies depending on location. Here are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| Europe, UK | 9-13 Business days |
| Canada, USA, EU | 9-14 Business days |
| Australia, New Zealand | 10-18 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Rest of the world | 15-30 Business days |
*Please note that our processing time is not included.
*For urgent delivery, feel free to contact us via email. We offer expedited shipping that takes only 7 days.
WHAT IS THE RETURN POLICY?
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple 7-day return policy.
Eligibility for Return:
- The item must be unused and in the same condition as when received.
- It must be returned in its original packaging.
- A receipt or proof of purchase is required.
How to Initiate a Return:
- Reach out to our customer service team at info.floralhook@gmail.com.
- Provide your order number, product photos and the reason for the return.
- We’ll send you a return shipping label and further instructions.
Once we receive the returned item, refunds will be processed to the original payment method within 5–7 business days.
Shipping costs are non-refundable. The customer is responsible for return shipping costs unless the item is defective or not correct.